About Role

Customer Care Specialist responsible in handling enquiries, comments and complaints related to products and service. The ultimate goal is to enhance customer experiences by providing necessary technical assistance and queries solution.

What You Will Do

  • Responding to customer queries in a timely and accurate way via relevant chat platform
  • Identifying customer needs and assisting customer to perform specific features
  • Update internal issue management system with information about techincal and functionality issues
  • Following up with customers to ensure their issues are resolved
  • Monitoring customer complaints or feedbacks on social media and reach out to provide assistance
  • Communicating customer feedback and share with Product, Sales and Marketing Team
  • Introducing relevant product features and functionalities to customers
  • Assisting in social media content and interactive programs that will enhance customer experience
  • Developing and maintaining knowledge of the products and services being offered
  • Working with Senior Customer Care Specialist to create templates that most effectively convey the intended message
  • Meeting with internal or external stakeholders to discuss requirements and/or project progress
  • Contributing to continuous improvements through highlighting any areas where the delivery process can be improved
  • Working as part of a multidisciplinary team

Requirements

  • 1-2 years of experience as a Customer Care Specialist or similar customer support role
  • Fresh graduate encouraged to apply
  • Knowledge of using desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multitasking abilities and patience when handling tough cases
  • Comfortable to work methodically and meet deadlines
  • Degree qualifications or diploma in relevant field
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