Customer Care Specialist

What You Will Do

• Responding to customer queries in a timely and accurate way via relevant chat platform
• Identifying customer needs and assisting customer to perform specific features
• Update internal issue management system with information about techincal and functionality issues
• Following up with customers to ensure their issues are resolved
• Monitoring customer complaints or feedbacks on social media and reach out to provide assistance
• Communicating customer feedback and share with Product, Sales and Marketing Team
• Introducing relevant product features and functionalities to customers
• Assisting in social media content and interactive programs that will enhance customer experience
• Developing and maintaining knowledge of the products and services being offered
• Working with Senior Customer Care Specialist to create templates that most effectively convey the intended message
• Meeting with internal or external stakeholders to discuss requirements and/or project progress
• Contributing to continuous improvements through highlighting any areas where the delivery process can be improved
• Working as part of a multidisciplinary team

Requirements

• 1-2 years of experience as a Customer Care Specialist or similar customer support role
• Fresh graduate encouraged to apply
• Knowledge of using desk software and remote support tools
• Excellent communication and problem-solving skills
• Multitasking abilities and patience when handling tough cases
• Comfortable to work methodically and meet deadlines
• Degree qualifications or diploma in relevant field